Website policies
Straightforward terms for ordering and browsing online.
This page is organised into smaller cards so the information feels easier to follow instead of one long block of text.
Quick Summary
- Use accurate details when placing orders.
- Prices and offers may change during busy periods.
- Cookies help the basket and site experience work properly.
- You can contact us if you need policy or order support.
Terms & Conditions
By using the Pizza Uno Sunderland website, you agree to use it for lawful browsing, account access and food ordering. When you submit an order, please provide accurate contact, address and payment details so we can prepare your food correctly and send it to the right place.
We aim to keep pricing, menu details and offers current, but availability can change. Continued use of the website means you accept those updates.
Ordering & Payments
Orders are only confirmed once received and accepted by Pizza Uno Sunderland. Delivery times are estimates and may change depending on order volume, traffic or local demand.
If there is a stock or pricing issue, we may contact you to offer an alternative or cancel the order.
Cookie Policy
We use cookies to support the basket, improve the ordering flow and make the website easier to use on return visits. Accepting cookies helps us remember useful details such as basket activity and preferences.
You can clear cookies through your browser if you prefer not to keep them stored.
Privacy & Contact
Any information you submit through forms or checkout should only be used to support your order, reply to enquiries and improve customer service. We do not ask for more information than we need for the visit.
If you have any questions, please use our contact page or call the shop directly.